Scope and identity
This policy explains how JLZIN collects, uses, stores, and protects personal data when you use the app as a customer or provider.
By creating or using an account, you acknowledge this policy together with Terms of Service and Service Rules.
Effective date: April 13, 2026
Data categories we collect
Account profile data: full name, email, phone number, account role, language preferences, bio, and profile image.
Address and location data: saved addresses, account city, service/request city used for matching and filtering.
Service activity data: published services, requests, bookings, offers, progress updates, and status history.
Communication data: in-app support tickets, support chat messages, and request-related discussion records.
Trust and quality data: ratings, reviews, moderation notes, abuse reports, and enforcement actions.
Technical and security data: active sessions, device/session identifiers, sign-in method metadata, crash and reliability signals.
How we use personal data
Provide core app features: account access, profile management, service publishing, request publishing, booking and tracking.
Match customers and providers using city, category, availability, and service metadata.
Operate support workflows including ticket handling, dispute follow-up, and issue resolution.
Protect platform integrity by detecting fraud, abuse, spam, impersonation, and policy violations.
Maintain security and reliability through session controls, incident investigations, and technical diagnostics.
Sign-in providers and authentication
JLZIN supports email/password and may support third-party sign-in such as Google and Apple depending on platform readiness.
When third-party sign-in is used, we receive identity data required to create and secure your JLZIN account.
Authentication events and session activity are logged for security and support purposes.
Data sharing and disclosure
Customer and provider data is shared between the two parties only as needed to execute bookings, requests, and communication.
Operational vendors (for hosting, authentication, messaging, and analytics) may process data under strict service obligations.
We may disclose information when required by law, legal process, fraud investigation, or user safety obligations.
JLZIN does not sell personal data to third parties.
Ads, consent, and tracking choices
The app may display ads. Ad delivery can depend on consent and platform privacy requirements.
Where required, consent and tracking preferences are requested before enabling personalized ad behavior.
You can limit ad personalization using available privacy controls on your device and in applicable in-app settings.
Retention and deletion
Data is retained only as long as needed for operations, support, fraud prevention, security, and legal obligations.
You can request account deletion from settings. Some records may be retained when legally required or needed for active disputes and abuse prevention.
Security safeguards
Access controls and role restrictions are used to limit internal and support access to user data.
Session controls, verification checks, and monitoring are used to detect unauthorized activity.
No security method is perfect; users should keep credentials private and report suspicious activity quickly.
Your rights and contact
You may request access, correction, export, or deletion of personal data, subject to legal limitations.
To submit a privacy or data-rights request, open a support ticket and include account email and request details.
Policy updates
This policy may be updated for legal, operational, and security reasons. Latest version is always available in About app > Legal.